My grandson wished wi-fi gaming headphones for Christmas, which value £150. We ordered them on November 14 from Currys PC World. 


Sadly, at Christmas the household got here down with Covid, so it most likely wasn’t till late December that my grandson first used his headphones.

He discovered that they had been extraordinarily restrictive, giving him a headache inside quarter-hour and leaving deep marks on the perimeters of his head.

Squeezed: Curry's customer services refused to help when a reader complained about a pair of £150 headphones that left her grandson with marks on the side of his head

Squeezed: Curry’s buyer providers refused to assist when a reader complained a few pair of £150 headphones that left her grandson with marks on the aspect of his head

I contacted Currys’ buyer providers, ready greater than an hour on the telephone to be instructed, politely, that I wanted to talk to a different division. 

After an extra 45 minutes, I spoke to a younger man who instructed me that everybody was working from dwelling and there have been no senior managers out there to assist. 

He stated there was a 30-day returns coverage on the product, for granted for early ordering for Christmas. 

So, apparently, I ought to have opened the product instantly and examined it – although it was a gift.

I requested find out how to take the criticism additional. I’ve tried emailing and writing, lastly sending a letter by ‘Signed For’ supply, however am but to obtain a solution.

J. D., Suffolk.

Tony Hazell replies: Currys does, the truth is, present further leeway for returns over Christmas. On objects purchased between October 29 and December 24, returns could also be made till January 14.

Currys says it recorded your first contact on January 16.

The foundations say the product should be returned in its unique packaging, unopened and sealed, with the receipt or proof of buy. 

However headphones are sophisticated: there’s the hygiene consideration as soon as they’ve been worn, however match and luxury are so private that we can’t know whether or not they’re appropriate till now we have put them on.

Ideally, you’d attempt a pair within the store, however this was not potential. So Currys has determined to refund the £149.99 as a goodwill gesture – one thing which fits above and past its said coverage.

A spokesman says: ‘We had been very sorry to listen to that Mrs D and her grandson weren’t pleased with the headphones they bought.

‘Regardless of the product not being in pristine situation and out of doors of our prolonged returns coverage on undesirable opened items, on this event our buyer providers group has refunded Mrs D as a gesture of goodwill.’

Nicely performed, Currys.

Sensible meter’s given me an £800 shock 

I’ve lived with my baby in my top-floor, two-bedroom flat for 2 years. It has a sensible meter and I pay British Fuel £45 monthly.

Once I moved in, British Fuel stated it might entry my sensible meter and my funds can be right every month. 

Two years on, I’ve been given a invoice of almost £800 and am completely beside myself.

I’ve referred to as many occasions and, after a lot analysis, have found that my sensible meter is an old-style one which was not put in by British Fuel so it might have by no means been in a position to entry it.

I’ve requested many occasions for full paper statements to be despatched to me, however I am but to obtain any. And I can not entry them on the app.

P. F., Nice Yarmouth, Norfolk.

Tony Hazell replies: Sensible meters had been speculated to banish points linked with estimated readings, but right here you’re with a large invoice as a result of the sensible meter turned mute.

British Fuel says it despatched quite a few requests to you to offer meter readings, however you didn’t reply. 

It additionally says it doesn’t recognise the £800 determine you point out in your letter. Nevertheless, it provides that you’ve got £645.35 unpaid power between January 2019 and January 2021.

It has now utilized back-billing guidelines to this, lowering what you owe by £396 to £249.35.

These guidelines principally say that so long as a buyer has behaved in good religion and allowed entry to their meter, then an power agency is not going to back-bill greater than 12 months. You might have agreed to pay an additional £21 monthly to clear what you owe.

British Fuel has additionally referred you to the British Fuel Vitality Belief, if you want to use for a grant to clear the remaining steadiness.

Your meter was remotely upgraded in January, so British Fuel can now take correct readings.

Straight to the purpose

I visited Nationwide so as to add my son’s title to one in all my accounts, however was instructed it was not providing that service on account of a backlog of labor. This appears unbelievable.

J. M., Cambridge.

Nationwide says the service was briefly suspended to assist department workers deal with demand, with solely restricted exceptions. 

A spokesman apologises and says it is possible for you to so as to add your son to your account later this month.


How do I cancel Amazon Prime? I used to be provided a free trial two years in the past and had no concept £7.99 can be taken each month thereafter.

V. E., Coventry, Warks.

Log in, go to ‘Your Account’, choose ‘Prime’ after which ‘finish trial and advantages’. After contacting Amazon, it is agreed to refund you the £215.73.


Tesco Cellular billed me £55 for further information on high of my £5-a-month contract. However I believed my information utilization was capped at £5.

J. C., Stourbridge, Worcs.

There was a misunderstanding, as a £5 cap is just not talked about within the phrases of your contract. However Tesco has now agreed to refund you £50 as a gesture of goodwill.

Will taxman come knocking over son’s low-cost lease?

My spouse and I’ve inherited the bungalow subsequent door. We wish to lease it to our son, however at beneath the market charge for the world. Would this be acceptable to HMRC?

T. D., Coventry, Warks.

Tony Hazell replies: There’s nothing to cease you from doing this. The principle wrinkle is tax-deductible bills, which HMRC will often limit when you let at below-market lease to a linked particular person.

However you might want to consider your longer-term plans. If the intention is finally to present the property to your son, then an earlier reward might keep away from Capital Positive aspects Tax — this could be primarily based on the distinction between its worth on the time of the reward and its worth whenever you inherited it.

Belief preparations might assist, however these might be sophisticated so search skilled recommendation. 

An early reward additionally means a larger likelihood of you dwelling the seven years mandatory for it to fall out of the inheritance tax internet.

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