The organisers of a Balinese competition have been compelled to apologise and concern full refunds to livid punters who complained they had been ‘lied to’ after the occasion didn’t dwell as much as expectations.
Bali Fest kicked-off on Friday in Mandurah, southwest of Perth, promising to deliver ‘Bali and its tradition, meals, leisure, procuring and leisure life-style to Australia’, with music, bars and markets at a price of $30 for adults and $16 for kids.
However punters who turned out for the five-day occasion took to the competition’s Fb web page to vent their fury, claiming they had been ‘very dissatisfied’ as ‘nothing in regards to the occasion represented Bali’, whereas labelling Bali Fest as an ‘absolute waste of cash’.
Organisers of the Bali Fest occasion in Mandurah, Western Australia, have issued a public apology and full refunds following complaints the competition didn’t dwell as much as expectations
The five-day occasion over the Easter lengthy weekend was billed as bringing ‘Bali and its tradition, meals, leisure, procuring and leisure life-style to Australia’
Others informed how they had been going to lodge complaints with the buyer watchdog the ACCC, alleging false promoting.
‘Cannot consider we drove from Perth and paid to go to this crap occasion. Nothing about this occasion represented Bali. I might of purchased Bintang from my bottle store and sat in my yard below a palm tree and felt extra Bali vibes,’ one lady stated.
One other stated: ‘We… had been extraordinarily dissatisfied. The market stalls had been common with half of them not even Bali associated and the meals decisions had been restricted – particularly should you needed Balinese fashion delicacies’.
Though some stated they nonetheless loved their time on the competition.
‘Sure it wasn’t what we anticipated however we nonetheless made essentially the most of it and had a enjoyable day. It truly is what you make it. I hope folks do not make the most of this refund request simply because it was supplied or that they do donate to the charities themselves,’ one stated.
One other stated: ‘We loved the day, wasn’t what we anticipated in actuality however the firm and climate was fab, nice effort by all, simply must be taught from the primary occasion and nail it subsequent time’.
In a Fb put up responding to the criticism, Bali Fest organisers acknowledged punters had been underwhelmed by their expertise.
Dozens of punters took to the occasion’s Fb web page to voice their disappointment over the competition, which was labelled as an ‘absolute waste of cash’
‘We’re taking this chance after a number of days of the competition to publicly apologise to those that have expressed that they really feel lied to and underwhelmed by the entire occasion,’ the organisers posted.
‘We’d additionally prefer to complete heartedly apologise to the Balinese neighborhood who had been offended by our lack of cultural illustration.
‘This occasion was all the time meant to be a celebration of leisure and tradition whereas bringing consciousness to the battle in Bali resulting from Covid, clearly we acquired this very mistaken.’
The organisers stated they’ve now began the method of refunding tickets to punters who demanded their a reimbursement.
‘There’s with out no query in our minds the proper factor to do is provide full refunds to those that have expressed their disappointment,’ they stated.
The occasion was additionally meant to be elevating funds for Balinese residents hit exhausting by the Covid pandemic however punters raised considerations about the place the cash was going to be donated to.
A variety of individuals who attended the occasion complained on Fb ‘the meals decisions had been restricted – particularly should you needed Balinese fashion delicacies’
A part of the apology posted to Fb by organisers of Bali Fest, in response to criticism
‘We’d additionally prefer to publicly make clear that we are going to be honouring the donations to the Balinese Charities from ticket gross sales subsequent week, and may solely ask that those that obtain refunds will donate to the trigger themselves,’ organisers stated on Fb.
‘We’re happy with our effort to fundraise however take each little bit of suggestions severely and can use it as a lesson to enhance and be taught on our errors this time round.’
The occasion will proceed for its remaining day on Tuesday as deliberate, nevertheless organisers stated ‘as a result of public dissatisfaction we’ve got allowed some distributors to bump out and due to this fact we is not going to be working at full capability’.
Those that go to Bali Fest on Tuesday can ‘attend freed from cost’.
Each day Mail Australia contacted organisers for additional remark.