A grieving household has slammed a care residence after employees allegedly threw their great-grandfather’s ashes in a skip when his widow died of coronavirus.

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Samuel Dunnett’s kinfolk blasted Marnel Lodge in Basingstoke, Hampshire, after his stays have been chucked out when his spouse Rita died.

Mrs Dunnett, 83, had his ashes in an urn she saved in her wardrobe and had wished them scattered together with her’s close to the place they first met.

However the widow, who died from coronavirus three months in the past, won’t get her ultimate want because the urn was believed to have been lobbed in a skip.

Her household observed it was lacking when her room on the care residence was emptied with out them realizing and her possession boxed up.

Marnel Lodge bosses then provided them £500 to donate to charity as an apology for dropping the great-grandfather.

Rita Dunnett kept the urn containing her spouse of 55 years Samuel's (pictured together) remains in her wardrobe

Rita Dunnett stored the urn containing her partner of 55 years Samuel’s (pictured collectively) stays in her wardrobe

Her family noticed it was missing when her room at Marnel Lodge (pictured) in Basingstoke, Hampshire, was emptied without them knowing and her possession boxed up

Her household observed it was lacking when her room at Marnel Lodge (pictured) in Basingstoke, Hampshire, was emptied with out them realizing and her possession boxed up

Mrs Dunnett’s son-in-law Peter Brickell mentioned: ‘It exhibits a whole lack of compassion for what her possessions have been. It’s very disrespectful.

‘It is appalling that somebody who didn’t know her might go into her room by themselves and throw out issues that that they had no proper to do.’

Mr Brickell, married to Mr and Mrs Dunnett’s daughter Kelly, added: ‘She had set her personal funeral plan up about 4 years in the past.

‘She mentioned she wished each units of ashes scattered collectively within the River Thames close to Greenwich Park in London.

‘As a result of that’s the place she and Samuel did their courting. She has had her dying want taken away from her. The ashes are irreplaceable.’

Her dying wish was that her ashes could be scattered with his, close to where they met. Pictured: A similar urn

Her dying want was that her ashes could possibly be scattered together with his, near the place they met. Pictured: An identical urn

Mrs Dunnett moved to the care residence three years in the past, 5 years after her husband died.

The nice-grandmother who had underlying sicknesses fell in poor health on January 17. She was taken to hospital and she or he examined optimistic for Covid-19.

She died three days later with the reason for loss of life given as coronavirus and continual obstructive pulmonary illness and coronary heart issues.

Father-of-three Mr Brickell added: ‘Immediately she known as the house and notified the care residence that she had died.

‘They mentioned don’t be concerned her room can be locked up and it could be a very long time earlier than they may go in there to retrieve the positions.

‘The day she had moved in my spouse took the ashes within the urn in and so they went straight into the wardrobe and there they remained.

‘At no stage have been we contacted once more by the house till February 22.

‘We have been phoned by the house and advised all of Rita’s possessions from the room had been boxed up and cleared up and will we come and acquire them.

‘We went up the next morning very shocked that we would cleared the room with out asking us to be current.’

Mrs Dunnett (pictured with her husband on their wedding day), 83, died from Covid-19 three months ago but the 30cm high, maroon urn was believed to have been chucked in a skip by mistake

Mrs Dunnett (pictured together with her husband on their marriage ceremony day), 83, died from Covid-19 three months in the past however the 30cm excessive, maroon urn was believed to have been chucked in a skip by mistake

Carpenter Mr Brickell, from Outdated Basing, continued: ‘They promptly introduced out cardboard containers.

‘We introduced them residence and my spouse and certainly one of my daughters realised there have been plenty of issues lacking, a Christmas hamper, a model new bottle of fragrance

‘Once I got here residence from work I mentioned what the ashes? My spouse obtained on the telephone to the supervisor and he left and went looking. We have been quizzing him.’

Different gadgets have been additionally lacking, together with fragrance and a Christmas hamper however the care residence mentioned that they had been held on account of Covid-19.

He added: ‘They advised us they contacted kinfolk of people that had obtained containers and questioned as to whether or not they obtained a field they should not have.’

The care residence additionally requested for the skip to be searched however the urn was not discovered. An incentive – believed to be £600 – was provided for staff to hunt for it however to no avail.

Mr Brickell mentioned: ‘We then had plenty of battle with the supervisor, he tried to say the urn was not on a listing when she got here in.

‘However it was their responsibility of care to take care of her possessions.’ He escalated it with their head workplace and mentioned he lastly obtained an apology.

It was then that Barchester Healthcare – which runs the house – provided them £500.

In a letter regional director Duncan Edwards advised the household: ‘I’m extremely sorry once more that your late father-in-law’s ashes have gone lacking.

‘Sadly little could be put in place for an irreplaceable merchandise that’s so vital to you and your loved ones, and for this I’m very really sorry.

‘There have been evident shortfalls in our processes and communication with you and your loved ones, and I do acknowledge that these things went lacking while in our care.

‘I additionally do settle for communication might most positively have been improved. In gentle of this, I wish to give you £500 to a charity of your selection as a gesture of goodwill.

‘I do acknowledge this won’t make up for the sentimental worth this holds for you and your loved ones.

‘Nonetheless, I do hope this gesture relays how really sorry we’re and for the misery this has induced.’

However Mr Brickell mentioned the provide was an ‘insult’, added: ‘We thought they’re taking the mickey out of us now.’

A Barchester Healthcare spokesman mentioned: ‘We’re sorry for this loss throughout an already tough time for the household.

‘We’ve clear processes in place relating to the dealing with of private possessions, which on this occasion sadly fell wanting our requirements.

‘Employees have been working exceptionally arduous and this was a mistake that ought to not have occurred.

‘We’ve investigated totally and spoken to these concerned to make sure this doesn’t occur once more.’



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